Is a TripAdvisor for aid agencies a runner?

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Is there anybody there?

The idea of a “TripAdvisor for humanitarian aid” surfaced again in the World Humanitarian Summit consultations. Is it a runner?

On the face of it, it’s got a lot to offer. Recipients could rate the services they receive, using smartphones and a standard on-line platform. Their assessments would be publically available, creating a new level of transparency and accountability for aid agencies. Everyone would be able to see which agencies are doing well and agencies would have incentives to drive up performance.

It’s a good idea in theory. Continue reading