10 lessons for NGOs responding to Typhoon Haiyan

Philippines Typhoon 4
I grabbed a few minutes of Roger Yates’s time today. He’s  Plan International’s Director of Disaster Response, with over 25 years of experience. We identified 10 key lessons for NGOs responding to Typhoon Haiyan in the Philippines. They are borne out in plenty of evaluations (e.g. see the box below on the 2004 Tsunami).

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State of the art resource: Keystone’s technical note

Newsflash! A great new resource has just been published on how to get – and use – powerful feedback from the people NGOs work with.

It’s Keystone’s first Technical Note on Constituent Voice methodology: required reading for anyone interested in feedback systems in NGOs. Continue reading

Listening to those who matter most: two inspiring new publications

More and more people are writing about how feedback can improve the quality and accountability of aid. And we’re seeing more serious pilots about how we can use feedback systems at scale.

For example, DFID’s major piloting exercise on using feedback systems to improve aid is getting into gear. Just last week Mark Maxson blogged on a new collaboration called Feedback Labs, working on the same issues.

Two major new publications provide more inspiration to all of us. Both point to similar obstacles and ways forward. And they both lay down a challenge for everyone involved in the debate. Continue reading

Wonks make peace not war?

keep-calm-and-make-peace-not-war-11A follow up post on the “wonkwar” between 3ie and the Big Push Forward about measuring the results of aid.

Duncan Green said it was the most read ever debate on his blog. As ever, his summary was balanced and readable – great attributes in this war of words!

Last week, I went to 3ie’s public lecture in London on evidence-based development (watch it on video). And today I popped in to the Big Push Forward conference in Brighton. Continue reading

Lessons from World Vision: Mandatory indicators don’t work!

Screen shot 2013-03-27 at 22.11.38Here’s another powerful experiment by a major NGO on how to measure results. It’s from World Vision, a few years ago. The experiment was to roll out the same 12 standard impact indicators across all their programmes, worldwide. (World Vision currently works in over 80 countries worldwide.)

I’m greatly impressed by how much material World Vision has published. Their original approach was ultimately unsuccessful. But they’ve continued to evolve the ideas. Both the original effort and their current materials have powerful lessons for other NGOs today. Continue reading

Client Satisfaction Saves Lives

ICCO cartoon2ICCO has recently published reports of their impressive pilots on Client Satisfaction Instruments. It’s a wonderful example of a serious pilot by an NGO on client feedback – and a great contribution to sector-wide learning.

Thank you, ICCO!

From 2009-12, they ran pilots with partners in Malawi and Ethiopia, and generated some fantastic results. Continue reading

Time to Listen by Dayna Brown and Mary B Anderson

Time to listenHave you seen the great, new, free book: Time to Listen, by Mary B Anderson, Dayna Brown and Isabella Jean. It presents a vast research exercise on what the people who receive aid say about our work. It’s a powerful critique and evidence that we – as NGOs and donors – ignore at our peril.

The researchers listened to 6,000 people who live in countries that receive aid. This serious effort was undertaken from 2005 to 2009, by the consistently thoughtful CDA Collaborative Learning Projects. (Mary B Anderson is the author of Do No Harm.) Continue reading