Is a TripAdvisor for aid agencies a runner?

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Is there anybody there?

The idea of a “TripAdvisor for humanitarian aid” surfaced again in the World Humanitarian Summit consultations. Is it a runner?

On the face of it, it’s got a lot to offer. Recipients could rate the services they receive, using smartphones and a standard on-line platform. Their assessments would be publically available, creating a new level of transparency and accountability for aid agencies. Everyone would be able to see which agencies are doing well and agencies would have incentives to drive up performance.

It’s a good idea in theory. Continue reading

Making the most of the World Humanitarian Summit

WHS picturePreparations for the World Humanitarian Summit are heating up. The vast consultation process is coming to an end. I’ve been closely involved in work on ‘community engagement’ and accountability to affected people. Can you help strengthen recommendations in this area? Continue reading

Lessons from Haiyan: five steps to improve accountability to affected people

Humanitarian Exchange #63 coverI spent a fascinating morning this week at the launch of a special edition of Humanitarian Exchange on The Typhoon Haiyan Response in the Philippines. (Video to follow soon.)

We discussed how aid agencies can be more accountable to the people they serve. (“Accountability to Affected People”, AAP, in the jargon. Of which more below.) In general, this means enabling them to influence what we do. Continue reading

The inside view : Philip Tamminga replies on Certification and Core Humanitarian Standards

I’m delighted to introduce a guest blog, by Philip Tamminga, the Project Coordinator of SCHR’s Certification Project. He replies to my blog on the Core Humanitarian Standard and Certification processes with his own unique insights and five key points for success.

You may also be interested in Ed Schenkenberg’s informed & critical response (below the original blog).

TammingaThanks for drawing attention to these two important initiatives, the Core Humanitarian Standard and the Certification Review project. As you say, this is a real opportunity to make history in the humanitarian sector, and one we collectively can’t afford to miss.

For the last two years I have been leading the Certification Review project and have been heavily engaged in the CHS process. I would like to share some personal reflections on the issues you raise – this should not be interpreted as the position of the SCHR or it members. Continue reading

Making humanitarian history

Into the sunset together?

Into the sunset together?

Two high profile international initiatives are racing towards a historic conclusion in Copenhagen this December: the SCHR’s Certification Project and the Core Humanitarian Standard.

Both aim to reform the quality of humanitarian work. Will they come together in a beautiful Clooney-style marriage or are we heading for a Kardashian disaster? Continue reading

Five lessons from the UK’s Independent Commission on Aid Impact

Traffic lightThe UK’s Independent Commission on Aid Impact (ICAI) published another fascinating review of DFID’s work this month. It’s well worth a look, for their methods as much as their findings.

This one was on DFID’s Contribution to the Reduction of Child Mortality in Kenya. (Good summary here from the Guardian.)

It builds on an impressive few years work. ICAI have developed a sensitive approach to systematically assessing a wide range of programmes. And some practical tools others in the sector may be able to learn from. Their work is not perfect. But it’s the result of a lot of thoughtful investment and looks pretty good from the outside. Continue reading

The Samaritans: Kenya’s First NGO Mockumentary

Outstanding spoof documentary on international NGOs in Kenya!

Created by a Kenya-based production company, it chronicles the work of the excellently named “Aid for Aid” – an NGO that, in the words of its creator, “does nothing”.

Maybe we can do more on quality and accountability after all …

More: http://www.aidforaid.org/pilot.php#